Professional Resume

Dear Hiring Manager/Recruiter,

Thank you for taking the time to review my resume. I bring over a decade of experience in web development, with a primary focus on WordPress. I have built and maintained dozens of websites, adapting both templates and custom designs to fit unique client needs. My technical skills, combined with my experience as a Product Owner, allow me to drive product development from ideation through execution, ensuring high-quality results that meet both user and business needs.

As a Product Owner, I've embraced Agile methodologies to lead and launch new products, collaborating closely with cross-functional teams to optimize workflows and deliver projects on time. My communication skills enable me to bridge the gap between technical and non-technical stakeholders, facilitating alignment and efficiency across the board.

In addition to my experience managing products, I have solid technical skills in HTML, CSS, and a working knowledge of JavaScript and PHP. I am also comfortable with GitHub, and I frequently use AI to develop custom WordPress plugins for prototyping and MVP creation. My personal product launch journey has provided me with a comprehensive understanding of the product lifecycle and the importance of a user-focused approach.

Years of experience in customer service and sales have also instilled in me a client-focused perspective, ensuring that every solution I develop is both technically sound and user-friendly.

Please don’t hesitate to reach out if my background aligns with any opportunities you have in mind. I’d be delighted to connect and discuss how my skills might benefit your project or team.

Thank you for visiting my page—I look forward to connecting!

Sincerely,
James Welbes

• Triaging and prioritizing bug tickets
• Managing roadmap and product strategy
• Liaison between Product and other teams like support, marketing, account services etc

• Provide consulting for small and medium businesses in the Cedar Rapids, Iowa area.
• Focus on website creation and maintenance, leveraging WordPress and creation/modification of HTML & CSS code when required.
• Manage basic SEO optimization for customers.
• Other common services include onboarding customers to G Suite or Office 365, website configuration (SSL), and Webhosting.

• Work with Chromebook owners in a forum setting to identify, troubleshoot, and resolve reported issues with their devices and software.
• When required, escalate trends and tricky issues to the community manager for further review.
• Currently have 110+ posts marked as "best answers", a distinction awarded to the most helpful answer posted to a question thread.

• Primary assignment was managing day-to-day customer support operations for ProofMe, a cloud-based proofing product in the B2B space.
• Serviced customers through email ticketing and live chat channels.
• Documented and escalated issues directly to engineering.
• Authored all customer-facing help center content for ProofMe.

• This retail program placed specialists with expertise on Google products (primarily Chromebooks) inside Best Buy locations to help educate customers on purchasing options.
• Worked 1:1 with potential Chromebook buyers at the point of sale to ensure their purchase would be a good fit and would result in a satisfied customer.
• Focused on education around Google Docs vs. Microsoft Office, offline capabilities, and software compatibility (Chrome Web Store vs. traditional software).

• Serviced inbound customer service calls, assisting customers with troubleshooting GoDaddy products (web hosting, SSLs, Hosted Exchange, etc.).
• Wrote internal cPanel and Office 365 documentation on an ad-hoc basis.
• Trained coworkers on cPanel setup and maintenance.